Frequently Asked Questions

SHIPPING

  • Do you ship overseas?

Yes, we ship all over the world and we offer free shipping, so any taxes or shipping fees DON’Twill be added at checkout. The price announced on product is the final price you will pay.

  • How long will it take to get my order?

It depends on where you are. Orders processed here on USA will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-10 days.

Your order will be shipped within 1-2 working days.  Delivery details will be provided in your confirmation email.

We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal!

  • What shipping carriers do you use?

We use all major carriers, and local courier partners but DHL is our main carrier.

Please note that although we do ship worldwide, some orders are subject to additional customs inspections or duties upon delivery. For any such case, our customer care department will make immediate contact to assist you.

  • How can I track my order?

We will send you an email with a tracking code for your order within 1 – 3 business days. This email will let you know how to track your package.

PRODUCT

  • How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

  • Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

  • How long does the return process usually take?

Generally speaking, processing returns takes 7 to 15 business days from the day when we received your return request. Our Customer Service team will contact you to keep you updated.

OTHER

  • Any question?

You can contact us through our contact page! We will be happy to assist you.

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